Peel Roleplay

Case Study: University of Plymouth Faculty of Medicine and Dentistry

Our full service provision relationship with the University of Plymouth Faculty of Medicine and Dentistry commenced back in 2010, when they were the Peninsula College of Medicine and Dentistry, and we have been delighted to continue our long-standing relationship ever since.

In the first year, we were required to take over and professionalise an existing cohort of Simulated Patients and since then, we have developed and brought in numerous innovations and managed change across the School of Medicine and Dentistry, examples include; responding to and training for feedback model changes, and training a core team of highly experienced Simulated Patients so that they are now able to provide summative marks in assessments.

We are continually reviewing and training Simulated Patients, responding to the need for higher numbers as the departments have grown and to new scenarios that are being developed. The University now run multi-site OSCEs so we have been working closely with the team in readiness of this change alongside preparation for the incoming MLA.

"Peninsula Medical School has been fortunate enough to work with Peel Roleplay for over 10 years. As well as providing excellent quality simulated patients, members of their team have been fundamental in helping to develop and deliver our communication skills curriculum. Some of their highly trained SPs also act as assessors of communication skills during our annual ISCEs. I have to say that our collaboration has only been able to develop in this way as a result of the working relationship and respect that has been fostered by the excellent team at Peel. Since the start of our working relationship, Peel have proved to be attentive and responsive to our needs as a Medical School. The team are willing to listen and help find solutions for our SP needs, some of which go beyond the normal communication skills provision. I personally feel very fortunate to be working with the individuals of Peel Roleplay. We have developed a great relationship built on trust over the years. Their attention to detail and the quality assurance processes they operate have really helped us to ensure that the quality of our students, and their experiences, are at the highest level. I think we are very fortunate to work with such a professional and motivated team. The company, team and SPs have all played a part in the success of our programmes and I look forward to continuing our relationship for the foreseeable future. I would not hesitate to recommend their services."
Robert Johnson, Deputy Lead for Clinical and Communication Skills, Plymouth University Faculty of Medicine
"“The Simulated Patient role is essential in providing an assessment which is both standardised and authentic. Due to your Simulated Patients outstanding professionalism the assessment ran extremely well. It is humbling to be part of such a large team, everyone sensitive to the student’s needs and committed to providing fair opportunity for every student to demonstrate their progression as safe clinicians”
Malcolm Bruce, Associate Director of Clinical Dental Education, University of Plymouth Faculty of Dentistry