Case Study: University of Liverpool School of Medicine
Peel Roleplay has provided turnkey Role Actor services to the University of Liverpool (UoL) School of Medicine since 2015, and after a competitive tender process in late 2023, we are pleased to have again been awarded the contract for a further three years with the option to extend for an additional two years.
In 2015, Peel Roleplay took over the full Role Actor provision for teaching and assessment at UoL, which included providing up to 60 actors per day for consecutive high stakes examinations within a few short weeks following award. We have continued to consistently supply large numbers of fully trained Role Actors with a 100% success rate for delivery, continuously working with our partners at UoL to establish new systems and procedures for effective programme management. Over the past 8 years, Peel Roleplay is proud to have formed a strong collaborative relationship with UoL in which best practice innovations are consistently explored and developed. Notable successes we have achieved together include:
- Provision of enhanced Clinical Assessment feedback training to Role Actors and tutors
- Development of enhanced benchmarking against ASPiH and ASPE standards
- Introduction of improvements to drive standardisation and quality for Clinical Assessment days, including ‘Huddles’, Quality Assurance Role Actors, Role Actor Co-ordinators and continued development of Standardisation Workshops
- Development of specialist programmes – such as LivDocSim and FY1 PracTiSCE (simulated ward events for 5th year students)
- Improvements in standardisation workshops, scenario design, Role Actor marking criteria and hybrid online/in-person station logistics
In addition, our close partnership has yielded an extremely robust and dynamic service delivery that is tailored to UoL’s needs, ensuring a quick and effective response to last minute changes and emergencies. The Covid-19 pandemic marked a significant potential obstacle to service delivery, and we are proud of the way that, together (sometimes through full PPE!), we worked quickly to minimise its impact on the students’ learning and assessment experience, providing on-site and remote assistance, and innovative solutions during various stages of lockdown. Similarly, we have reacted swiftly to maintain service levels during technical difficulties, industrial action and adverse weather conditions on several occasions.
Student doctors at UoL enjoy the best ‘Simulated Patient’ experience available, thanks to our committed focus and highly collaborative relationship. We look forward to continuing to provide this excellent service for years to come.