Peel Roleplay

Case Study: Kent and Medway Medical School

Peel were appointed as the Simulated Patient provider for the brand new Kent and Medway Medical School in 2020, at the height of the Covid-19 pandemic. We were required to establish a brand new Simulated Patient cohort in the region in readiness for teaching sessions commencing September 2020 and have been delighted to deliver teaching and assessment sessions for the Medical School since then, advising our client on scenarios, on their OSCE set up and introducing standards of best practice in relation to standardisation and quality.

Our diverse cohort of Simulated Patients have grown over the past three years and now represent a highly experienced, expert team of role players who have undergone training in; giving effective student feedback, equality and diversity, OSCE best practice. In 2023, we were delighted to have our agreement with the Medical School extended for a further three years – enabling us to continue to be a reassuring, proactive presence.

We’re looking forward to our partnership developing further, to introducing new Simulated Patients and to working with increasingly varied scenarios and working with the school to add more improvements to the student experience.

“Since Kent & Medway Medical School (KMMS) opened to its inaugural students in 2020, we have used the services from Peel Roleplay. This involves using Peel Roleplay to source our simulated patients both within our clinical communications skills workshops as well as our OSCEs. We are extremely impressed by the services from Peel Roleplay in terms of their professionalism and organisation in supporting our teaching and assessment at KMMS. They provide actors who are of a very high standard who replicate simulated patients with authenticity and in alignment to our scripts and guidance. Peel provide excellent preparation and training to their actors which is evident with their role play but also with the high quality feedback they provide to students on their performance. Students and colleagues regularly evaluate the exceptional feedback that is provided to students which supports their communication development on the undergraduate medical programme. Peel always provide a timely response to any request or amendments to our teaching and OSCE needs. They worked particularly hard with maintaining our simulated patient requests during the pandemic which was challenging with all the Covid-19 requirements, but they never let us down with not meeting our needs. Peel work with us as a school to develop our local bespoke needs by developing a local pool of actors who frequently return to support the learning of our students. We find Peel Roleplay to be very professional, responsive and adaptable to our needs as a new medical school. I have no hesitation in recommending their services to any other organisation who is considering using their services.”
Dr Tim Collins, Senior Lecturer in Clinical Skills and Academic Lead for OSCES, Kent & Medway Medical School